The clear answer
A question after enrollment deserves a clear destination.
Start with your servicing contact
Contact the agent or agency that services your policy for help understanding its role. Support scope varies. Your insurer is the source for official coverage status, premium notices, claim decisions and policy changes.
Find the right path
For billing, payment deadlines and claims, use the official insurer contact on your ID card or policy. For a general Mave question, call 407-800-2913 or use the contact page. Do not send policy numbers, health records or payment information in a general email.
Prepare for a useful response
Describe the type of issue, a relevant deadline and the best contact method. A servicing representative may arrange a secure channel to verify identity and obtain additional documents.
Make this about your life.
Tell us your priorities and how to reach you. A dedicated agent can explain the available options, service scope and compensation that apply to your situation.
Start a conversation